Last Updated: 21st February 2025.

Welcome to Casuarina Plumbing H20 (“we,” “us,” or “our”). We value the privacy of our website visitors, customers, and any individuals who interact with our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By accessing or using our website (www.casuarinaplumbingH2O.com.au) or engaging our services, you agree to the terms of this Privacy Policy.

​

1. Collection of Personal Information

1. Information You Provide Voluntarily

   • Contact Details: We may collect personal details such as your name, email address, phone number, and postal address when you complete an online form or contact us for inquiries, bookings, or quotes.

   • Payment Information: If you engage our plumbing services, we may collect billing information including credit card or bank details to process your payment.

   • Service-Related Information: We may collect information about your plumbing requirements, the nature of the problem or project, and related notes or images to provide you with a tailored service.

2. Information Collected Automatically

   • Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to collect usage data about how you access and interact with our website. This helps us improve our website functionality, tailor content to user preferences, and analyse site usage.

   • Log Data: Our servers automatically record information such as your IP address, browser type, referring/exit pages, and operating system. This information is used primarily for internal analytics and diagnostics.

3. Consent

   • By providing your personal information or using our website, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.

​

2. Use of Personal Information

    We use the personal information collected for the following purposes:

1. Providing and Improving Our Services

   • To respond to your inquiries, process service bookings, and provide plumbing services tailored to your needs.

   • To maintain and improve our website, products, and services.

2. Communication and Marketing

   • To send you important updates or notifications about your service appointments, invoices, or changes to our services.

   • If applicable, to provide you with marketing materials, promotional offers, or newsletters (you can unsubscribe at any time by following the unsubscribe link or contacting us).

3. Payments and Transactions

   • To process payments securely and verify billing information.

   • To protect against or identify possible fraudulent transactions.

4. Compliance and Legal Obligations

   • To comply with applicable laws, regulations, or legal processes.

   • To respond to lawful requests from government authorities.

3. Disclosure of Personal Information

    We will not disclose your personal information without your consent, except in circumstances outlined below:

1. Service Providers and Contractors

   • We may share your information with third-party service providers who assist with our business operations (e.g., payment processors, scheduling platforms, IT support, marketing or analytics services). These providers are contractually obligated to maintain the confidentiality of your personal information.

2. Legal Requirements

   • We may disclose your personal information if required to do so by law or if we believe such disclosure is necessary to protect our rights, comply with legal processes, or safeguard the safety of others.

3. Business Transactions

   • In the event of a merger, acquisition, or sale of assets, we may transfer your personal information to the relevant third party involved in the transaction. We will notify you before your personal information is transferred if it becomes subject to a different privacy policy.

​

4. Data Security and Storage

    We take reasonable precautions to protect your personal information from misuse, interference, loss, unauthorised access, modification, or      disclosure. These measures include:

• Secure servers and encrypted connections (where possible) for financial and personal data.

• Restricted access to personal information for authorised personnel only.

• Regular software and hardware updates to ensure data protection and cybersecurity.

    While we strive to protect your information, no data transmission or storage system can be guaranteed to be 100% secure. You use our       
    website and provide personal information at your own risk.

​

5. Access, Correction, and Deletion of Personal Information

1. Access and Correction

   • You have the right to request access to the personal information we hold about you, as well as request corrections if you believe your information is inaccurate or out of date.

2. Deletion and Anonymity

   • You may request that we delete or de-identify the personal information we hold about you, subject to any legal or contractual obligations requiring us to retain such information.

3. How to Make a Request

   • To make a request regarding access, correction, or deletion, please use the contact details provided in the “Contact Us” section below. We will respond within a reasonable timeframe, in accordance with the Privacy Act 1988 (Cth).

​

6. Use of Cookies and Other Tracking Technologies

• Cookies: We may use cookies to understand website usage patterns, remember your preferences, and personalize your experience. You can control cookie settings through your browser; however, disabling cookies may affect certain functionalities of our website.

• Third-Party Analytics: We may use third-party analytics tools (e.g., Google Analytics) to help us understand how users interact with our website. These third parties have their own privacy policies addressing how they handle user data.

​

7. Third-Party Links

     Our website may include links to external sites that we do not operate. If you click a third-party link, you will be directed to that site. We
     encourage you to review the privacy policies of every site you visit, as we have no control over and assume no responsibility for the
     content, privacy practices, or other activities of any third-party sites or services.

​

8. International Data Transfers

     While we are an Australian-based business, some of our third-party service providers may be located overseas or use overseas
     infrastructure. If your personal information is transferred outside of Australia, we will take reasonable steps to ensure that it remains     
     protected in accordance with Australian privacy standards.

​

​

9. Children’s Privacy

Our services and website are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us so we can delete it.

​​

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. Any updates will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

​​

​11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Casuarina Plumbing H2O
Phone Number: 0439 484 308
Email: casuarinaplumbingH20@gmail.com

We will respond to your inquiry as soon as reasonably possible.

​

By using our website or engaging our plumbing services, you acknowledge and agree to this Privacy Policy.